As of Monday, April 20, 2020, the following services will be offered again, in accordance with the directives of the Quebec government and health authorities.
In order to preserve the health of our staff and clientele, please note that strict health standards will now be in effect throughout our establishments until further notice. Staff will guide you through your visit to ensure that you remain within the social distancing standards required by the Quebec government.
The showrooms will be open from Monday to Friday, from 9 a.m. to 5 p.m., by appointment only.
Maximum number of clients admitted per establishment:
- St-Isidore: 3 groups of clients
- Longueuil: 2 customer groups
Walk-in clients may be admitted if the facility is not full. If the facility is full, we may ask the client to wait, or schedule an appointment at a later date, at the client's convenience.
Sales and Service
New modes of service have been introduced. From now on, our customers will be able to make appointments for telephone or videoconference consultations with our advisors by calling in-store to make selections in the comfort of their homes, with our help through personalized advice and selections using our website and those of our suppliers.
To do so:
The customer must contact the store and request an appointment:
- Via Facebook Messenger
- By the general line of the store
- By email to your advisor, who will forward your request to the person responsible for the agenda.
Pick up orders:
Order pick-ups and payments will be made directly at the warehouse, by appointment, Monday to Friday, from 9:00 am to 5:00 pm.
The measurement service is suspended until further notice.
Contactless delivery service is now available. Material will be dropped off at the first clear interior access to the building.
Transfers between branches will be made once a week, Thursdays, or on accumulation until further notice.
Installation service is suspended until further notice, except for residential construction sites, for all units to be delivered before July 31, 2020.